The World Mail & Express Europe Conference was held in Brussels between the 17th and the 19th of May 2011. Senior executives from postal operators from all around the globe were welcomed at the Conrad Hotel by bpost international. Together with Peter Somers, CEO of bpost international, we look back on the event.
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Late in 2010, bpost international signed a groundbreaking contract with Pixmania, one of Europe’s leaders in the market of online sales of High Tech equipment, household appliances, DVDs and music. The contract involves the shipment and the distribution of all Pixmania parcels to Belgium, Luxemburg, the United Kingdom, Ireland, Hungary, Lithuania, Greece and Cyprus.
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Mobile phones, DVDs, books, clothing… More and more people buy online these days. And they expect impeccable service. When the purchased product does not meet the customer’s expectations, it’s only fair for them to be able to return it. One thing is sure - if websites do not offer user-friendly return solutions, customers will hesitate to buy. And this will have a direct impact on the success of the site.
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Since January, the bpost international Sales Team has been split into two teams - one looking after Mail and one heading up Parcels.
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Earlier this year, like the Sales team, Service Management was divided into a Mail team and a Parcels team.
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Anyone who entrusts bpost international with their parcels can be sure that they will reach their destination. This is made possible through a flexible international distribution network.
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Once again this year, Nürnberg became the centre of the direct and dialogue marketing world on 8th and 9th june. Mailingtage, Europe´s largest trade fair for customer dialogue, attracted over 7,000 visitors, and naturally bpost international couldn´t miss out on being one of the 380 exhibitors.
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